Legal
Last updated: January 2026. This policy explains what we collect and how we use it.
We collect the details you provide when booking or contacting us — name, phone number, email address, service address and any notes about your chimney. We also collect basic, non-identifying analytics about how the site is used.
Your information is used to schedule and perform your service, send appointment confirmations and reminders, provide quotes and safety reports, and respond to your questions.
We do not sell or rent your information. We share it only with the technicians assigned to your job and the service providers who help us operate (for example scheduling, payment and email tools), and where required by law.
By providing your phone number you agree we may call or text you about your appointment. Message and data rates may apply. Reply STOP at any time to opt out of texts.
We retain service records for as long as needed for warranty, tax and legal purposes, and protect them with reasonable administrative and technical safeguards.
The site uses essential cookies and basic analytics to keep it working and to understand overall usage. You can block cookies in your browser settings; some features may not work as intended.
You may request a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it.
For privacy requests, email service@chimneysafetyexperts.com or call (888) 988-0322.
